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| Frequently Asked Questions (FAQ) |
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Making a Hotel Reservation |
Confirmation of my hotel reservation |
Changing/Cancelling a reservation |
Website Security & Privacy Policy |
- How do I reserve my hotel room ?
Making an online reservation with Allresortthailand.com is easy.
Just complete and send the reservation form making sure that you have given us your e-mail address and a valid credit card.
As soon we receive your request we will contact your chosen hotel to confirm the reservation. It is our policy to reply to all request within 24 hours (this time may be longer during high season, fair periods or special events).
Making a reservation through Allresortthailand.com requires payment with a credit card.
Please read our Deposit and Cancellation policy before making payment.
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- Do you have rooms available at a XXX dates ?
Due to our high volume of reservations, our consultants are unable to do individual availability checks for clients. We only perform hotel reservations. To make a booking, you must submit a reservation form and provide your credit card details. Then we will check availability with the hotel and revert.
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I don't want to make a reservation online, what can I do ?
You can reserve by phone or by fax : You can call our 24/7 call center or send us a fax using our form at any of our worldwide numbers :
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Can I make a reservation directly through the hotel ?
The special rates listed are only available through our service. If you would like to make a reservation directly with the hotel you will need to contact them directly.
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What if the hotel that I selected is not available ?
You will be notified via an e-mail (within 24 hours after placing your order) and you will not be charged.
We will do our best tosuggest you an alternative hotel.
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What is the latest time that I can make my reservation ?
Even if we accept all bookings that are made on the check-in date, we can only garantee bookings made at least 2-working days (not including Sun & Public holidays) before the check-in date (if the hotel has not already been fully booked). Any the earlier you book, the better chance you have to get a confirmed reservation.
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How far ahead can I book? Can I book say 12 months in advance ?
You can book say 12 months in advance, but please ensure you remember you have made the reservation. During the reservation process, you will be offered to receive a reminder for your convenience (a month, 15 or 7 days prior checkin).
Note that you credit card will be charged when you receive your email confirmation.
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Can I specify my room preferences (preferred floor, non smoking room,...) ?
If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they depend only on the hotel availability.
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How do I make a reservation for someone else ?
To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.
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What happens to my hotel booking if my flight is delayed ?
Please inform directly the hotel as any additional or no charge will only depend on the hotel policy.
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- What happens when I make a reservation ?
Reservation requests will result in a new screen showing your booking's status. Additionally, all reservations will be followed up within a few hours with emails to confirm your booking or suggest you alternative solutions if the hotel has been fully booked.
- What is your cancellation policy for hotel reservations ?
If you cancel the reservation :
Any Amendment will be charged for 10 % of the difference, in case the new amount is lower.
- Do children receive discounted rates ?
The policy regarding child reductions varies from hotel to hotel. Where these discounts apply, they are passed on to you. This can be verified on the hotel booking detail screen where the booking total is confirmed prior to payment being taken.
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How much is charged for children staying with their parents ?
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Lodging page.
The general policy concerning the charging of room an breakfast charges for children traveling together with their parents or family is as follows.
Children more than 12 years of age: Any child this age is considered an adult by the hotel industry. Normal charges will apply both for the room and the breakfast.
The child supplements will apply to children between the ages of 2-12 years (unless a different age range is specified). They only apply in twin or double rooms.
Child supplements will not be available if the child age is not specified at the time of booking and we will charge for three adults in a triple room if this information is not supplied.
Free cots for babies are only suitable for children under 2 years old.
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Do hotels have minimum age requirements ?
Please be aware that some hotels, foreign and domestic, may have minimum age restrictions or requirements when reserving a room. Please inquire with the hotel directly.
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- How safe are my credit card details ?
For secure online payment, we use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the internet. For further information, please refer to ou
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What do you do with my personal information?
We have the utmost respect for your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent. Once you enter the reservations system to book a reservation, you are automatically taken into a secure booking engine that guarantees a safe and smooth transaction. We are very confident about the Internet security provided by Secure Sockets Layer protocol (SSL). The security features built into Internet Explorer, Netscape Navigator, and AOL, protect your Internet communications with: server authentication, privacy using encryption, and data integrity.
We take the issues of privacy and security very seriously. For peace of mind, please refer to our extensive
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- Are the rates on your site per person or per room per night ?
The quoted room rate is per room per night. The rate will reflect the number of persons you entered on the Search Form. It is for one person if you selected one person and it's for two people if you selected two people.
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Are taxes included in the rate ?
Yes. Taxes and service charge are included in our special Internet rates.
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Are the rates the same for everyone ?
Please note that rates quoted are only available for overseas guests and not permitted for local residents and citizens. Therefore, the hotel shall have the right to refuse OR reject the guests upon check-in if the guests are found out to be local residents and may be liable to pay a walk-in rate supplement upon check-in.
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What credit / debit cards are accepted ?
We currently accept the Visa, Mastercard and AMEX
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My credit card number is correct, but it is not accepted. Why ?
There are a few possibilities:
- Your card type is not accepted at the hotel.
- The card expiration date precedes the reservation date.
- You have reached your credit limit.
- There is a computer error.
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Why is the price different to when I last checked ?
A part from changes that may be made to reflect market conditions, the prices are shown in the currency requested by the user and these are subject to currency fluctuations. Therefore there may be slight variations in price on a daily basis that will reflect any movement in the currency exchange levels. Once a booking has been created however, the currency exchange rate for that booking is fixed as those at the booking creation date, even if further items are added to the booking. Most importantly, the prices include service charges, local taxes and in many cases breakfast.
DISCLAIMER : Please note that the published prices on Allresortthailand.com may change at any time without notice.
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When will I be charged ?
Once we have received your credit card details, we simply check from our bank, in order to guarantee / secure your booking. Until the hotel accepts your booking, no immediate charge is made. We will charge your credit card in US dollar for the hotel room only after having supplied you with a confirmed reservation.
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Is there any fee using our booking service ?
There is no charge, no fee to use our booking service for room reservations and, in fact, you will usually save a lot of money by booking at our special rates (up to 75% discount on walk in rates).
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- How do I get to the hotel ?
All hotels on Allresortthailand.com have a report that contains information relating to its location. It is your own responsibility to arrange travel to and from the hotel.
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